Omnichat
Free Omnichat is an omnichannel customer interaction and social CRM platform. It is mainly used to connect WhatsApp, Instagram, Facebook, LINE, TikTok, WeChat, website online chat and other channels to the same customer journey using Omni AI and codeless processes. It is suitable for e-commerce teams, brand marketers, customer service supervisors and operation teams that need to manage private domain dialogues in a unified manner. Common uses include social media private messages to customer service work orders, event broadcasts, coupon issuance and re-marketing reach, and cross-channel customer data precipitation and sales follow-up. Be aware when using it, it is more suitable for teams that already have multiple customer communication channels. If there is only a small amount of consultation, or if there is no basic configuration such as WhatsApp Business, Meta Advertising, and CRM for the time being, the initial construction cost will appear to be high. A 14-day free trial is provided. Official use usually requires selecting a package based on team channels, seats and automation scale. It is recommended to use one or two low-risk tasks to test input materials, output quality, manual modification amount and final adoption ratio before deciding whether to put them into a fixed process.