OpenAI has released Company Knowledge, making it available to users of ChatGPT Business, Enterprise, and Edu. This feature aggregates context from connected apps like Slack, SharePoint, Google Drive, Gmail/Outlook, GitHub, HubSpot, and Intercom within a conversation to generate personalized answers and suggested actions for businesses. Each response includes clear citations and source snippets for verification. Officials say this capability is powered by a custom-trained version of GPT-5 that can search and integrate across multiple sources, enabling information to be found by time and quality.
Company Knowledge respects existing permissions, accessing only content that users are authorized to view; data is not used for model training by default. Enterprise administrators can centrally enable and manage connectors, configure role-based permissions, SSO and SCIM, IP whitelists, and access audit logs through a compliance API. Currently, this feature must be manually enabled in a new session; once enabled, it does not support web searches or chart and image generation. Users can disable it at any time and continue using other capabilities in the same session.
Frequently Asked Questions
Q: Who can use Company knowledge?
A: ChatGPT is available to Business, Enterprise, and Edu users. Enterprise/Edu users must have the administrator enable the connector to see it.
Q: How to enable and use it?
A: Select Company knowledge in the message input box to connect to the work application for the first time. Then enable it to aggregate information from various sources and attach references in the conversation.
Q: What connectors are supported?
A: The official list includes Slack, SharePoint, Google Drive, Gmail/Outlook, GitHub, HubSpot, Intercom, etc., and new ones are constantly being added, such as Asana, GitLab Issues, ClickUp, etc.
Q: How are privacy and compliance ensured?
A: Not used for training by default; supports SSO, SCIM, IP whitelisting and enterprise compliance API, and follows existing access rights and encrypted storage policies.
Q: What are the current limitations?
A: This needs to be enabled manually for each new session. Web search and chart/image generation are not currently supported when enabled, but will be integrated later.
