If you use a Google account for work or school, and find that there are no Gems, file uploads, or even Gemini Live in the Gemini app on your phone, it is often not that your account is broken, but that Google is now restricting these abilities to other entrances. Gemini's official help clearly states that Workspace accounts are not available on mobile, and if you want to use them, you usually have to go back to Gemini Web.
This is also where many people misunderstand that "my colleagues have it, I don't". Personal and work/school accounts don't have the same coverage on Gemini Phone. For managed accounts, mobile has cut a lot of capabilities, including Gems, file uploads, Google Workspace connections, and Gemini Live.
Therefore, the troubleshooting idea should not be placed on reinstalling the app first, but should first ask three questions: Do I have a work/school account? Am I on mobile? Is the ability I want to use just happen to be on Google's explicit list of mobile restricted lists? If all three answers are correct, it's usually not a bug.
The most stable way to deal with it is:
1. When you need Gems, file uploads, or connecting to Workspace content, switch directly to Gemini Web.
2. If the mobile device still reports an access error, check whether the administrator has opened Gemini Apps for the account.
3. Don't apply personal account tutorials directly to work accounts.
Another common misconception is that "since the company bought Workspace, I should be fully functional on my phone." Not really. Google has hierarchical control over account types, management policies, and device entry, and mobile has always been more conservative about managed accounts.
Therefore, if your work or school account lacks Gems, file upload, and Gemini Live on your phone, it is probably not a problem that can be solved by modifying the configuration, but should be switched to the web portal. Seeing the boundaries of the platform clearly saves time compared to blind checks.
